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Customer Service

Shipping & Delivery

Pay only $6 for shipping on each order! Order 1 book or 100 books and the shipping will be a flat $6 fee per order! Book Empire exclusively uses Australia Post for all of its parcel deliveries. All parcels are sent from our Gold Coast warehouse. According to Australia Post, delivery can be expected  in between 1 and 5 days depending on the remoteness of the location.

Privacy & Security

Book Empire is a firm believer in the protection of its online customers' privacy. We have implemented a number of procedures and policies which are designed to protect your personal information while using our online services.

Our website uses an online ordering system for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to bill the user for products and services. If you choose a third-party billing option, financial and personal information will be provided to the billing company.

Shipping information if supplied will only be provided to Australia Post when the item is shipped. If the customer has agreed to receive promotional e-mails, email addresses will be kept secure in our email management database. E-mail addresses are collected only for the purpose of contacting you in the future. We WILL NOT sell or rent your e-mail address to other companies or individuals.

We use your IP address to help diagnose problems with our server, administer our web site and to provide security. Our site uses "cookies" to keep track of your shopping cart contents.

Whenever sensitive personal or financial information is transmitted, it is sent via a secured connection directly to our mainframe computer using secure sockets layer (SSL) technology. This is the most successfully used method of ensuring private, secure transmission of personal information over the Internet.

We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information.

We may be forced to share customer purchase data to government organizations when compelled by law to do so. This site gives users the following options to not receive future communications. If you wish to change your e-mail subscription enter your e-mail address here (link). You can send mail to the following postal address:

Book Empire, 127 Olympic Cct, Southport, QLD, 4215

You can also call the following telephone number: 07 5528 2134

To protect our customers' accounts we do not accept third-party requests to modify customers' privacy preferences. Book Empire respects its customers' privacy and works diligently to protect it. Material changes to Book Empire’s privacy policies will be posted in this Privacy Statement. This Privacy statement became effective on Wednesday, 9 March 2011.

Returns & Replacements
In the unfortunate event that you recieve a damaged or faulty item, please contact us immediately (see the Contact Us page). We will make every effort to replace the item or refund your payment. We may ask you to repackage the item in the original packaging and mark "Return To Sender", then just drop it back at your local post office.

Ordering
Ordering is handled by our automated system. All customer order information is available in their account located by clicking the My Account link on the top of the home page. Here you will find all of your customer information including previous and current orders. Invoices will be emailed after each transaction to the email address specified in the My Account area.

Payment, Pricing & Promotions
Book Empire accepts multiple methods of payment.
  • -Direct Deposit
  • -Credit Cards
  • -PayPal

We know you love coupons! So if you manage to find a coupon code you can enter it into the checkout page for an instant discount. If a coupon code does not work, it will have expired. Book Empire has the right to remove discount codes at its own discretion.

If you are ordering on behalf of a school, please enter a purchase order number at "checkout". We will then invoice the school from our educational division, Symons Educational Supplies, on dispatch of the order.

Viewing Orders
You can view your orders and their status by clicking My Account link the top of the page then My Orders on the menu located on the right hand side of that page.

Updating Account Information
You can update account information by using the My Account link at the top of the page and then using the options in the menu on the right hand side of that page.
 
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